Because Every Paw Counts — Simple, Honest Shipping
At Gilu, your purchase does more than get delivered — it helps save lives.
We price our products so shipping is included on all items, meaning you won’t face surprise fees at checkout. The price you see is the price you pay.
- Custom-Made with Care: Every item is created just for you when you order, reducing waste and keeping our process sustainable.
- Fast & Reliable: U.S. orders arrive within 2–7 business days after production. You’ll get tracking as soon as it ships.
- Fair & Transparent: All product prices already include their shipping costs — even heavier items like sweatshirts, mugs, and travel mugs.
- International Shipping: For Canadian orders, we apply a simple, flat rate by item type to keep prices reasonable while still donating 15% to cat rescue.
No gimmicks. No hidden fees. Just quality, purpose-driven products delivered to your door — and a lasting difference for cats in need.
Our Return & Exchange Promise
At Gilu, we want every purchase to bring you joy—and every order helps us create a better world for cats. Because our products are made just for you, we handle returns a little differently, but always with your satisfaction and our mission in mind.
When We Accept Returns or Exchanges
We’re happy to replace or exchange any item that arrives defective, damaged, or not as described. Our goal is to make things right quickly and with minimal hassle for you.
Why Our Process Works This Way
Our approach is designed to protect both you and the mission you’re supporting:
- Your Purchase Has Purpose – Every order contributes 15% directly to GiluFunds, fueling life-saving programs like TNVR (Trap-Neuter-Vaccinate-Return), veterinary care, and cat rescue efforts. Your support creates an immediate impact.
- Made Just for You – All our items are custom-made through our trusted Print-On-Demand partners. This means we only produce what’s ordered—reducing waste, supporting sustainability, and ensuring fresh, high-quality products.
- Focused on Growth – As a growing business, our current policy helps us keep prices fair, quality high, and donations flowing to the cats who need them most.
Tips for a Purr-fect Fit
Because returns for sizing aren’t available, we provide detailed size charts and product descriptions so you can shop with confidence. Our customer care team is always happy to answer questions before you order.
How to Request a Return or Exchange
If your order arrives damaged, defective, or incorrect:
- Email cservice@gilucats.com within 14 days of delivery.
- Include your order number and clear photos of the issue.
- We’ll respond promptly and arrange a replacement or refund.
Your satisfaction matters to us—and so does every cat we can help because of your order. Thank you for being part of the Gilu community and turning your purchase into a force for good.