Frequently Asked Questions

Gilu is a brand dedicated to promoting cat welfare through its online store, GiluCats.com, and non-profit initiative, GiluFunds.org. Our mission is to empower, educate, and advocate for humane solutions to reduce stray and feral cat populations,, while supporting the people who care for them.

A portion of the proceeds from every purchase at GiluCats goes directly to GiluFunds, which partners with rescue organizations to implement humane TNR (Trap-Neuter-Return) strategies and other rescue initiatives.

GiluCats offers a wide range of cat-themed apparel, accessories, and home goods. These products are sourced from two POD platforms, ensuring high-quality printing and design.

Our clothing items come in a variety of sizes. Please refer to the size charts provided on each product page, which include sizing details.

Simply browse our website, select your desired items, and add them to your cart. Once you’re ready, proceed to checkout and complete your purchase.

Some of our items are customizable—and when that option is available, it will be clearly noted on the product page. At this time, most designs are offered as-is to preserve the integrity of our brand identity and ensure alignment with Gilu’s mission of supporting cat rescue and advocacy efforts.

If you don’t see what you’re looking for, we’re happy to explore options! Please reach out through our Contact Us form to request a quote for a custom design or product. While we can’t guarantee all requests, we’ll do our best to help.

Thank you for your understanding and support as we grow. Stay tuned—exciting new features, including more customization options, are on the horizon!

We currently ship to the U.S. and Canada. Shipping availability depends on the item, fulfillment provider, and destination. If we expand to additional countries in the future, we’ll update this section.

Shipping costs are calculated at checkout based on your location, the fulfillment provider, and the size of your order. Some items may qualify for free shipping.

Production times vary between 2-7 business days, depending on the item and fulfillment provider. After production, shipping typically takes 3-10 business days for domestic orders and longer for international shipments.

Yes! As soon as your order ships, you’ll receive a confirmation email with a tracking link. You’ll be able to follow your package in real time through our tracking page.

We accept returns or exchanges for defective or damaged items. Since our products are made on demand, we cannot accept returns for buyer’s remorse or incorrect sizing. Please consult our size charts carefully before ordering.

At Gilu, we understand that in the U.S., returning purchases is often quick and hassle-free. However, our return policy is shaped by a unique business model that balances high-quality products, ethical sourcing, and a deep commitment to supporting cat rescue efforts.

Here’s why:

A. We prioritize giving back:

A significant portion of our profits—15% of every sale—goes directly to GiluFunds to support vital programs like TNR (Trap-Neuter-Return), veterinary care, and rescue initiatives. This mission is central to who we are, and every purchase helps us make a difference in the lives of cats in need.

B. Our products are made on demand:

We partner with two trusted Print-On-Demand platforms, to fulfill our orders. This means each item is custom-made when you place your order, which helps us reduce waste and align with sustainable practices. However, these platforms do not accept returns unless the product is damaged or defective, limiting our ability to offer flexible return options.

C. We are a growing business:

As a new company, we are building a foundation that allows us to prioritize quality and mission-driven impact. While we currently have limitations, our goal is to grow and improve, and we deeply appreciate your patience and understanding as we work toward that future.

We encourage our customers to shop thoughtfully, taking care to review size charts and product descriptions to ensure the best possible experience. Your support means the world to us—not just as customers, but as partners in our mission to improve the lives of cats in need. Thank you for being part of the Gilu community and helping us make a positive impact!

Contact our customer service team within 14 days of receiving your item to begin the return process. Include a photo of the defect or damage if applicable.

If your item is defective or incorrect, please contact us immediately with photos of the issue. We will work to resolve the problem promptly.

We accept debit and credit cards in 135+ currencies, methods such as SEPA, and one-touch checkout with Apple Pay.

Yes, we use secure encryption and payment processing systems to ensure your personal and financial information is protected.

A percentage of every sale goes to GiluFunds, which supports TNR programs, veterinary care, and other initiatives to improve the lives of stray and feral cats in the Philadelphia area.

Yes, you can donate directly to GiluFunds through our website. Every contribution helps us expand our rescue and advocacy efforts.

No, you can check out as a guest. However, creating an account allows you to track orders, save your preferences, and access exclusive offers.

You can reach our customer service team via email at [email protected] or through our website’s contact form. We aim to respond within 1-2 business days.

Contact our customer service team with your order number and a description of the issue. We will work to resolve it as quickly as possible.

Both POD platforms we work with prioritize sustainability. One reduces waste by producing items on demand, and the second offers eco-friendly fabric options in some of their products.

We partner with two POD platforms who are committed to ethical labor practices and ensuring their products meet high standards of quality and sustainability.

Yes, we run seasonal sales and discounts. Sign up for our newsletter to stay informed.

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