These Terms and Conditions (“Terms”) govern your use of the Gilu website (“Website”) and the purchase of products from Gilu. By accessing our Website or making a purchase, you agree to these Terms. Please read them carefully.
1. General Information
Gilu is an online store offering products for cat lovers. We source our products through two companies offering Print on Demand (“POD”) services.
2. Orders and Payment
2.1 Order Process
Once an order is placed, it cannot be modified or canceled after it has entered production.
2.2 Pricing
All prices are listed in U.S. Dollars (USD) and may be subject to change without notice.
2.3 Payment
We accept [Payment Methods]. Payment must be completed at checkout.
2.4 Taxes
Prices exclude applicable taxes, which will be calculated at checkout based on your location.
3. Shipping and Delivery
3.1 Processing Time
Production times vary between 2-7 business days, depending on the item and fulfillment provider. After production, shipping typically takes 3-10 business days for domestic orders and longer for international shipments.
3.2 Shipping
Shipping times vary by location and are estimated at checkout. Gilu is not responsible for delays caused by shipping carriers or customs.
3.3 International Shipping
For international orders, customers are responsible for customs duties, taxes and shipping fees.
4. Returns and Refunds
4.1 Returns
Due to the nature of POD products, returns are only accepted if the product is defective or damaged.
4.2 Refunds
Refunds are issued for defective or damaged items upon receipt of proof (e.g., photos). Refunds will not be issued for buyer’s remorse or incorrect size selection.
4.3 Return Process
To initiate a return, contact [email protected] within 7 days of delivery.
5. Product Descriptions and Colors
We strive to provide accurate product descriptions and images. However, colors may vary slightly due to monitor settings.
6. Intellectual Property
All content on the Website, including images, text, logos, and designs, is the property of Gilu or its partners and is protected by copyright and trademark laws. Unauthorized use is prohibited.
7. Limitation of Liability
Gilu is not liable for any indirect, incidental, or consequential damages arising from the use of our Website or products. Our liability is limited to the amount paid for the specific product.
8. Governing Law and Jurisdiction
These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law principles. Any disputes arising under or in connection with these Terms shall be resolved exclusively in the state or federal courts located in Delaware County, Pennsylvania.
9. Changes to Terms and Conditions
Gilu reserves the right to update these Terms at any time. Changes will be posted on the Website with the updated Effective Date.
10. Contact Information
For questions about these Terms, please contact us at:
- Email: [email protected]
- Mailing Address: 1541 Farmers Ln, Glen Mills PA 19342 USA
By using this Website or purchasing products, you acknowledge that you have read, understood, and agree to these Terms.